Responsible communication
EUAIC communications should be relevant, professional and connected to legitimate business enquiries, requested information, customer relationships, service updates or appropriate marketing permissions.
Governance & Legal
Anti-Spam Policy
This policy explains responsible business communication principles for EUAIC.
This page is written for website visitors, procurement teams, compliance reviewers and prospective customers. It is intended to make EUAIC’s website terms and policy position clear without pretending to be legal advice.
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No spam or abuse
Communication channels must not be used for spam, phishing, malware, misleading messages, unlawful promotions, list bombing, spoofing or unauthorised bulk communications.
Marketing preferences
Where marketing emails are sent, recipients should be able to manage preferences or opt out using the method provided in the message or by contacting the team.
Service messages
Important service, security, contractual, account or operational messages may still be sent where they are necessary for a service relationship and not promotional in nature.
Deliverability
Responsible sending protects recipient trust, sender reputation and domain security. Suspicious or abusive email activity may be blocked, investigated or reported.
Business-to-business communication
EUAIC communication is intended for relevant business audiences such as compliance, legal, technology, procurement, governance and leadership teams. Messages should be targeted, professional and connected to legitimate product or service interest.
Suppression and opt-out records
Where a recipient opts out of marketing, a suppression record may be retained to ensure the preference is respected. Keeping a suppression record is different from continuing to use the data for promotional contact.
Abuse prevention
Forms, email addresses and communication channels may be monitored for spam, phishing, malware, suspicious attachments, fake enquiries and abusive behaviour. Protective measures may include blocking, filtering and reporting.
How this policy should be read
This page is written for website visitors and corporate reviewers. It should be read together with the Legal Notice, Privacy Policy, Cookie Policy and Terms of Use. Where a customer has a signed agreement, order form, statement of work, data processing addendum or service schedule, that document will take priority over this general website wording for the relevant service.
Contact and review
Questions about this policy can be raised through the EUAIC contact route. A useful enquiry should identify the page, the concern, the affected service or communication, and any relevant reference. Policies should be reviewed when the website, service model, supplier stack, cookie configuration, platform features or customer contracting process changes.
Important note
These website policies are written for clear corporate communication. They do not replace a signed agreement, formal legal advice, regulatory advice, security assurance or a customer-specific data processing addendum.
Legal pages
Related EUAIC policies
Use these pages to review privacy, cookies, terms, security, accessibility and responsible AI information in a structured way.
Privacy PolicyUnderstand how EUAIC handles website enquiries, business contact details, communication records, privacy rights and retention.TermsRead EUAIC website terms covering acceptable access, intellectual property, no legal advice, external links and liability boundaries.AccessibilityRead EUAIC accessibility principles for responsive layouts, readable structure, clear navigation and inclusive website improvement.Legal CentreAccess EUAIC legal information including privacy, cookies, terms, legal notice, security, GDPR, accessibility and responsible AI policies.Cookie PolicyRead how the EUAIC website may use essential cookies, analytics cookies, security technologies and visitor preferences.Acceptable UseReview acceptable use expectations for EUAIC website access, enquiry forms, security, communication and responsible conduct.GDPR ComplianceReview EUAIC GDPR principles for website enquiries, data minimisation, retention, rights requests and responsible communication.Data ProcessingRead EUAIC data processing information covering customer instructions, controller and processor roles, security and sub-processor review.Security StatementReview EUAIC security principles for website protection, access control, monitoring, maintenance and responsible reporting.Sub-processorsReview how EUAIC may approach third-party providers, hosting, infrastructure, analytics, communication tools and customer review.Service LevelsUnderstand EUAIC service level themes for availability, planned maintenance, support expectations and incident handling.Refunds & CancellationReview EUAIC refund and cancellation principles for subscriptions, implementation, consulting, custom work and agreed contracts.Intellectual PropertyReview EUAIC intellectual property rules for website content, branding, graphics, software descriptions and design materials.ComplaintsLearn how to raise EUAIC website, enquiry, service, privacy, security, accessibility or billing concerns for professional review and response.Responsible AIReview EUAIC responsible AI principles covering governance, oversight, transparency, evidence, risk review and accountability.AI Governance DisclaimerRead the EUAIC disclaimer explaining that AI compliance information is general and does not replace professional advice.Legal NoticeReview EUAIC legal notice information including company identity, website ownership, intellectual property and professional advice limitations.Responsible DisclosureRead EUAIC responsible disclosure expectations for reporting security issues safely, privately and without unauthorised exploitation.Data RetentionReview EUAIC data retention principles for enquiries, communication records, website logs, service records and deletion requests.Modern SlaveryRead EUAIC’s modern slavery and ethical trading statement for responsible business conduct and supplier awareness.Equality & InclusionRead EUAIC’s equality, diversity and inclusion statement for respectful access, communication and responsible business culture.
Questions
Frequently asked questions
Can EUAIC send marketing emails?
Only where there is an appropriate basis and opt-out route.
How can someone unsubscribe?
Use the unsubscribe option or contact EUAIC.
Are service emails the same as marketing?
No. Necessary service messages may be separate from promotional communications.