Responsible use
Visitors and users must access EUAIC resources lawfully, professionally and in a way that does not damage, disable, overburden, impair or compromise the website, hosting environment, communication systems or other users.
Governance & Legal
Acceptable Use Policy
This Acceptable Use Policy sets out practical rules for responsible use of the EUAIC website and related communication routes.
This page is written for website visitors, procurement teams, compliance reviewers and prospective customers. It is intended to make EUAIC’s website terms and policy position clear without pretending to be legal advice.
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Govern
Prohibited conduct
Prohibited conduct includes unauthorised access attempts, credential attacks, vulnerability exploitation without written permission, malware, spam, phishing, impersonation, fraudulent enquiries, abusive communication, excessive automated requests and infringement of intellectual property rights.
Sensitive information
General website forms should not be used to submit unnecessary confidential, sensitive, regulated or third-party personal data. Visitors should only send information they are authorised to share and that is appropriate for the communication channel.
AI-related misuse
Visitors must not use EUAIC materials to misrepresent compliance status, produce deceptive claims, evade legal obligations, attack systems or support unsafe AI deployment practices.
Enforcement
Where misuse is detected, access may be restricted, traffic may be blocked, evidence may be preserved and appropriate legal, technical or security steps may be taken.
Platform and website protection
Acceptable use rules protect website availability, data integrity, intellectual property, customer trust and system security. Even apparently small misuse, such as automated scraping or repeated form abuse, can create operational cost and security risk.
User responsibility
Anyone using EUAIC resources should keep access credentials confidential, avoid sharing accounts, provide accurate information, respect third-party rights and use the website or service only for legitimate business purposes.
AI governance integrity
EUAIC materials should not be used to create false compliance claims, fabricated audit evidence, misleading customer statements or unsupported regulatory assurances. Compliance records should reflect the real system, real evidence and real review position.
How this policy should be read
This page is written for website visitors and corporate reviewers. It should be read together with the Legal Notice, Privacy Policy, Cookie Policy and Terms of Use. Where a customer has a signed agreement, order form, statement of work, data processing addendum or service schedule, that document will take priority over this general website wording for the relevant service.
Contact and review
Questions about this policy can be raised through the EUAIC contact route. A useful enquiry should identify the page, the concern, the affected service or communication, and any relevant reference. Policies should be reviewed when the website, service model, supplier stack, cookie configuration, platform features or customer contracting process changes.
Important note
These website policies are written for clear corporate communication. They do not replace a signed agreement, formal legal advice, regulatory advice, security assurance or a customer-specific data processing addendum.
Legal pages
Related EUAIC policies
Use these pages to review privacy, cookies, terms, security, accessibility and responsible AI information in a structured way.
Privacy PolicyUnderstand how EUAIC handles website enquiries, business contact details, communication records, privacy rights and retention.TermsRead EUAIC website terms covering acceptable access, intellectual property, no legal advice, external links and liability boundaries.AccessibilityRead EUAIC accessibility principles for responsive layouts, readable structure, clear navigation and inclusive website improvement.Legal CentreAccess EUAIC legal information including privacy, cookies, terms, legal notice, security, GDPR, accessibility and responsible AI policies.Cookie PolicyRead how the EUAIC website may use essential cookies, analytics cookies, security technologies and visitor preferences.GDPR ComplianceReview EUAIC GDPR principles for website enquiries, data minimisation, retention, rights requests and responsible communication.Data ProcessingRead EUAIC data processing information covering customer instructions, controller and processor roles, security and sub-processor review.Security StatementReview EUAIC security principles for website protection, access control, monitoring, maintenance and responsible reporting.Sub-processorsReview how EUAIC may approach third-party providers, hosting, infrastructure, analytics, communication tools and customer review.Service LevelsUnderstand EUAIC service level themes for availability, planned maintenance, support expectations and incident handling.Refunds & CancellationReview EUAIC refund and cancellation principles for subscriptions, implementation, consulting, custom work and agreed contracts.Anti-SpamRead EUAIC anti-spam principles for responsible business emails, communication quality, unsubscribe handling and sender reputation.Intellectual PropertyReview EUAIC intellectual property rules for website content, branding, graphics, software descriptions and design materials.ComplaintsLearn how to raise EUAIC website, enquiry, service, privacy, security, accessibility or billing concerns for professional review and response.Responsible AIReview EUAIC responsible AI principles covering governance, oversight, transparency, evidence, risk review and accountability.AI Governance DisclaimerRead the EUAIC disclaimer explaining that AI compliance information is general and does not replace professional advice.Legal NoticeReview EUAIC legal notice information including company identity, website ownership, intellectual property and professional advice limitations.Responsible DisclosureRead EUAIC responsible disclosure expectations for reporting security issues safely, privately and without unauthorised exploitation.Data RetentionReview EUAIC data retention principles for enquiries, communication records, website logs, service records and deletion requests.Modern SlaveryRead EUAIC’s modern slavery and ethical trading statement for responsible business conduct and supplier awareness.Equality & InclusionRead EUAIC’s equality, diversity and inclusion statement for respectful access, communication and responsible business culture.
Questions
Frequently asked questions
Can security testing be performed?
Only with written authorisation.
Can confidential data be sent through forms?
Only if authorised and appropriate. General forms should not receive unnecessary sensitive data.
What happens after misuse?
Access can be restricted and evidence may be preserved.